Clyde & Co, renowned for providing comprehensive legal services to its clients worldwide, is committed to global innovation and digital transformation. It is a law firm that is continually striving to streamline processes and improve client experiences to remain at the forefront of legal service delivery. When they approached us with their vision for Law at Work, we knew we had an opportunity to work together to make a significant impact.
The Legal Automation Challenge
As Sarit Thomas, Knowledge Lawyer at Clyde explains:
“Managing employment contracts in the Middle East is no small feat. Businesses face numerous challenges in managing employment know-how, from navigating complex legal requirements and ensuring accuracy and compliance to efficiently handling large volumes of documents.”
Clyde & Co both recognized these challenges and saw an opportunity to leverage digital solutions to enhance their employment law services. Their aim: to create a client subscription portal which would provide a more efficient, accurate and satisfying client experience for their clients managing employment-related legal matters.
Two years ago, Clyde & Co launched Law at Work, a client subscription portal designed to improve the management of employment contracts and employment know-how. As part of Law at Work, the law firm created a suite of employment contracts that required automation to enhance user experience and portal functionality.
This ambitious project required an expert in legal automation, which is where echo.legal’s team of fun geeks stepped in.
Law Firm Legal Automation Partners
Working closely with Clyde & Co’s knowledge lawyers, team echo.legal offered constant support on implementation, addressing challenges as we went and adjusting to automation updates. Our team of legal automation specialists delivered swift responses on mark-ups, ensuring the project could meet deadlines and run efficiently. Our expertise in HighQ and Contract Express enabled us to create a solution that addressed a gap in client services, minimized the risks in creating these types of documents and ultimately enhanced client satisfaction.
The result was a bilingual, region-specific system that ensured compliance and relevance.
"echo supported Clyde & Co’s knowledge lawyers throughout the entire journey, offering constant assistance for addressing challenges and adjusting to automation updates."
Sarit Thomas, Knowledge Lawyer
The system we helped build for Law at Work uses HighQ’s flexible platform, allowing easy document creation and management. Customized guidance within templates ensures precise and legally compliant document generation. This tailored solution meets the unique needs of the firm’s clients in the Middle East and integrates thorough legal expertise, providing clients with timely information.
A standout feature of this system is its ability to empower clients to self-serve while mitigating risks. Detailed instructions and built-in safeguards within the templates help users generate accurate documents without requiring extensive legal knowledge. This not only saves time but also reduces the likelihood of errors.
The bilingual nature of the system addresses the diverse linguistic needs of the region. By incorporating both English and Arabic templates, Clyde & Co ensured that their clients could operate confidently in their preferred language. This attention to detail demonstrates their commitment to providing an inclusive and user-friendly service.
Collaborating for Legal Automation Success
The success of Law at Work illustrates the transformative power of legal automation. By adopting innovative technologies and working closely with expert partners, Clyde & Co has set a new standard for legal services in the Middle East. Their clients now benefit from faster, more accurate, and more reliable legal processes.
Helping our customers develop the right client solutions is a core part of the work we do at echo.legal. Our team’s deep understanding of legal technology and our ability to deliver customized solutions is a strong support for those law firm clients who are making strides in developing their client-facing legal technology.
The partnership between Clyde & Co and echo.legal serves as a model for how law firms can leverage automation to enhance services and deliver greater value to clients.
"The collaboration between Clyde & Co and echo.legal, as demonstrated in Law at Work, illustrates the transformative impact of cutting-edge legal technology on client outcomes and business achievements."
Sarit Thomas, Knowledge Lawyer
What's next?
Our collaboration with Clyde & Co continues as we work together to deliver their innovation strategy. As their Legal Delivery Programme and Change lead describes:
“This is just one of a number of innovation initiatives Clyde & Co have embarked on in recent months aimed at digitising legal content for our clients. We have just launched (August 2024) our GDPR Fines and Enforcement Tracker, developed with expert support from echo.legal, available exclusively to our clients, and have more digital trackers in the pipeline”.
Anita Barker, Legal Delivery Programme and Change Lead.
Find out more about Law at Work
Clyde & Co’s journey with Law at Work showcases their forward-thinking approach and commitment to excellence. With our support, they have transformed the management of employment contracts, setting a new benchmark for efficiency and client satisfaction. This case study demonstrates that with the right technology and the right partner, law firms can achieve remarkable results.
"Law at Work" is a subscription service providing thought-leadership, training and the ability to quickly create Clyde approved employment documents fit for purpose with all the regulatory and jurisdictional requirements for businesses in the middle east.
Find out more about this cutting-edge product at:
Law at Work : Clyde & Co (clydeco.com)
If you are a law firm looking to develop a digital solution or a client portal, echo.legal has a deep understanding of law firm operations and expertise in contract automation. We’re here to make your legal innovation plans happen.
Contact will.sumners@echo.legal or julie.saliba@echo.legal.
FAQs
What is contract automation?
Contract automation describes the use of technology to generate contracts and reduce routine contract admin work. Contract automation allows law firms and legal teams to build and execute repeatable contract workflows that require minimal manual work.
Who can benefit from contract automation?
Contract automation tools can also be used by different teams within a business. While the primary beneficiaries of contract automation are those in the legal department, teams such as sales, finance and HR can also benefit.
Why is contract automation useful?
Contract automation enables businesses to build and execute repeatable contract workflows that require minimal manual work. Automating this work means contracts get signed faster, creating quicker routes to revenue and growth for businesses. Using content already agreed upon and fit for purpose, means the potential for risk introduced by adding manual input is greatly reduced.
What is a client portal?
A client portal is an online gateway to a collection of digital files, services, and information, accessible through a web browser. It is a secure sharing mechanism between an organisation and its clients.
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